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  1. TECH SUPPORT
  2. Any of the information listed below could change. Check the id software
  3. Web Site, at www.idsoftware.com, for updates.
  4.  
  5. A. Tech Support Options
  6. id Software does charge for technical support, but we strive to offer
  7. this service at the lowest cost possible. Because volume on the support
  8. lines dictate costs, we periodically adjust our rates for Voice Tech
  9. Support. Check our web site for current pricing.
  10.  
  11. Paying for Voice or Automated Support
  12. 1 -- You can get Voice Support using a major credit card for a one-time
  13. shot.  The system asks for your credit card number and expiration date,
  14. then pre-authorizes your credit card for the tech support call. You will
  15. only be billed for the number of minutes actually used.
  16.  
  17. 2 -- You can assign yourself a rechargeable PIN account. The system prompts
  18. you for your credit card information, and assigns you a PIN account number.
  19. You can use the PIN to access Voice Support, Automated Support and the
  20. Game Hints Line. Once your account runs out, you can charge it up again.
  21.  
  22. 3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
  23. Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
  24. receive all the support and hints you wish.
  25.  
  26. 4 -- id Software's Game Hints Line is accessible either using a PIN account
  27. via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
  28. places the call on your phone bill.
  29.  
  30.         1. Voice Support
  31.                 Telephone -- 1 (800) id-games
  32.  
  33.                 Lines Open from 12 noon to 10pm Central Time, 7 Days a
  34.                 week ($1.75 per minute). Closed some holidays
  35.  
  36.                 Please have the following information handy.
  37.                         1.  Game title and version number. (The version
  38.                             number can be found on the end text screen.)
  39.                         2.  Your operating system, processor, processor
  40.                             speed and amount of RAM.
  41.                         3.  If you are having a sound, video or modem
  42.                             problem, we need to know the device brand name
  43.                             and model.
  44.  
  45.         2. Automated Support
  46.                 Telephone -- 1 (800) id-games
  47.  
  48.                 Lines Open 24 hours a day, 365 days a year, or 366 days
  49.                 in Leap years ($0.25 per minute)
  50.  
  51.                 Please have pencil and paper handy.
  52.  
  53.         3. E-mail Support
  54.                 Just send your e-mail to support@idsoftware.com
  55.  
  56.                 We will do our best to respond within 48 hours after
  57.                 receiving your e-mail.
  58.  
  59.                 When sending e-mail, cut and paste the following into your
  60.                 e-mail message and fill in the blanks:
  61.  
  62. Date:  
  63. Name:  
  64. Phone number:  
  65. E-mail address:  (please include this, we redirect tons of mail)
  66. Game Title:  
  67. Version #:  
  68. Operating system (eg., DOS 6.0 or Windows 95):
  69. Computer type:  
  70. Processor type:  
  71. Processor speed:  
  72. Video card brand and model:  (only if video problem)
  73. Audio card brand and model:  (only if audio problem)
  74. Modem brand and model:  (only if modem problem)
  75. Network card brand and model:  (only if netgame problem)
  76. Network configuration (eg., NET.CFG file):  (only if netgame problem)
  77. Drivers, protocol stacks, and versions:  (eg., lsl v2.14, exp16odi
  78. v2.33, and ipxodi v3.01)  (only if netgame problem)
  79. If there were any error messages or fault information, report them
  80. here:
  81. Please state the problem you encountered:
  82. Please state how to reproduce the problem:
  83.  
  84.         4. Web Support
  85.                 Found at www.idsoftware.com
  86.  
  87.                 Our web support pages provide the same information that's
  88.                 available via Automated Support, except it's free!
  89.  
  90.         5. News Sites
  91.                 For information, FAQ, or announcements:
  92.                         rec.games.computer.quake.announce
  93.                 For editing and hecking Quake-related files:
  94.                         rec.games.computer.quake.editing
  95.                 For general Quake discussion:
  96.                          rec.games.computer.quake.misc
  97.  
  98.         6. Game Hints Line
  99.                 Telephone -- 1 (800) id-games or 1 (900) call-2-id
  100.  
  101.                 Lines Open 24 hours a day, 365 days a year, or 366 days
  102.                 in Leap years ($0.85 per minute)
  103.                 You must be 18 years of age or have parental permission
  104.                 to call 1 (900) call-2-id.
  105.  
  106. B. In Europe
  107.         The help lines in Europe are open 7:30am - 5:00pm GMT,
  108.         Monday - Friday.
  109.  
  110. English:        +44 01923 209145
  111. German:         +44 (0)1923 209151
  112. French:         +44 (0)1923 209148
  113.  
  114. C. Problems
  115.         If you have an unfavorable experience using our services, please
  116.         send e-mail to 911@idsoftware.com.  We would also like to hear
  117.         from you if you have something positive to share with us.  Kindly
  118.         include your full name, address, phone number, and the problem
  119.         encountered or information you'd like to tell us about.
  120.