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5131 clevermous 1 
TECH SUPPORT
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Any of the information listed below could change. Check the id software
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Web Site, at www.idsoftware.com, for updates.
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A. Tech Support Options
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id Software does charge for technical support, but we strive to offer
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this service at the lowest cost possible. Because volume on the support
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lines dictate costs, we periodically adjust our rates for Voice Tech
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Support. Check our web site for current pricing.
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Paying for Voice or Automated Support
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1 -- You can get Voice Support using a major credit card for a one-time
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shot.  The system asks for your credit card number and expiration date,
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then pre-authorizes your credit card for the tech support call. You will
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only be billed for the number of minutes actually used.
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2 -- You can assign yourself a rechargeable PIN account. The system prompts
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you for your credit card information, and assigns you a PIN account number.
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You can use the PIN to access Voice Support, Automated Support and the
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Game Hints Line. Once your account runs out, you can charge it up again.
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3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
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Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
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receive all the support and hints you wish.
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4 -- id Software's Game Hints Line is accessible either using a PIN account
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via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
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places the call on your phone bill.
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	1. Voice Support
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		Telephone -- 1 (800) id-games
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		Lines Open from 12 noon to 10pm Central Time, 7 Days a
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                week ($1.75 per minute). Closed some holidays
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                Please have the following information handy.
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			1.  Game title and version number. (The version
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                            number can be found on the end text screen.)
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			2.  Your operating system, processor, processor
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                            speed and amount of RAM.
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			3.  If you are having a sound, video or modem
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                            problem, we need to know the device brand name
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                            and model.
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	2. Automated Support
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		Telephone -- 1 (800) id-games
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                Lines Open 24 hours a day, 365 days a year, or 366 days
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                in Leap years ($0.25 per minute)
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                Please have pencil and paper handy.
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	3. E-mail Support
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		Just send your e-mail to support@idsoftware.com
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                We will do our best to respond within 48 hours after
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                receiving your e-mail.
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                When sending e-mail, cut and paste the following into your
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                e-mail message and fill in the blanks:
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Date:
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Name:
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Phone number:
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E-mail address:  (please include this, we redirect tons of mail)
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Game Title:
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Version #:
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Operating system (eg., DOS 6.0 or Windows 95):
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Computer type:
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Processor type:
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Processor speed:
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Video card brand and model:  (only if video problem)
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Audio card brand and model:  (only if audio problem)
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Modem brand and model:  (only if modem problem)
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Network card brand and model:  (only if netgame problem)
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Network configuration (eg., NET.CFG file):  (only if netgame problem)
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Drivers, protocol stacks, and versions:  (eg., lsl v2.14, exp16odi
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v2.33, and ipxodi v3.01)  (only if netgame problem)
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If there were any error messages or fault information, report them
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here:
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Please state the problem you encountered:
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Please state how to reproduce the problem:
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	4. Web Support
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		Found at www.idsoftware.com
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		Our web support pages provide the same information that's
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                available via Automated Support, except it's free!
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	5. News Sites
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		For information, FAQ, or announcements:
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			rec.games.computer.quake.announce
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		For editing and hecking Quake-related files:
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			rec.games.computer.quake.editing
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		For general Quake discussion:
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			 rec.games.computer.quake.misc
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	6. Game Hints Line
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		Telephone -- 1 (800) id-games or 1 (900) call-2-id
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                Lines Open 24 hours a day, 365 days a year, or 366 days
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                in Leap years ($0.85 per minute)
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                You must be 18 years of age or have parental permission
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                to call 1 (900) call-2-id.
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B. In Europe
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        The help lines in Europe are open 7:30am - 5:00pm GMT,
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        Monday - Friday.
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English:	+44 01923 209145
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German:		+44 (0)1923 209151
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French:		+44 (0)1923 209148
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C. Problems
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	If you have an unfavorable experience using our services, please
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        send e-mail to 911@idsoftware.com.  We would also like to hear
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        from you if you have something positive to share with us.  Kindly
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        include your full name, address, phone number, and the problem
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        encountered or information you'd like to tell us about.